Refund and Return Policy


Need To Return An Item?

We accept returns on all unused products, as well as electronics within their original, unopened packaging. If the product has been used, even just once, we cannot accept a return. No exceptions.

Items to be returned must be reported as soon as possible after delivery. We will need a photo of the unused item or the unopened box before we can issue you a pre-paid return label. 

At this time, our current shipping solution does not allow for us to generate pre-paid shipping return labels for our international friends.
All International Purchases are final. 

  1. Take a photo of your unused item and upload it to our customer service form. If you have any issues with uploading the photo, e-mail it directly to us at contact@smokecartel.com. Please include a brief reason for the return so that we can work to better improve our products. 

  2. Next, you'll receive a pre-paid label from our support team. Once you've received your shipping label from our customer support team, simply pack up your item(s) in the packaging materials and box it came in. Secure the pre-paid shipping return label to the box, and drop it off at your nearest postal office. We cover all shipping to and from for our customers!

  3. When our team has received your return, we can either perform an even exchange with a different product, or if you'd like, we can reinstate the full amount in store credit to use as you see fit! 

Credit card refunds can only be arranged by special request. Credit card refunds can only go to the card used at the time of purchase. 

It's that easy! All you have to do is send us a photo & pack up and drop off your return! Then, it's all in our hands as we prepare your credit or product exchange for you. 

 

Request a Return

We're sorry you weren't satisfied with your order! We accept returns on all unused products.






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