Smoke Cartel - Online Headshop

Refund and Return Policy

Need To Return An Item?

We accept returns on all unused products, as well as electronics within their original, unopened packaging. If the product has been used, even just once, we cannot accept a return. No exceptions. Items to be returned must be reported within 4  (four) days of delivery. All returns for credit card refund will have a 3% credit card processing fee deducted. 


  1. Fill out the form to get in contact with our customer support service. From there, our customer support service will work with you to process your return. We offer pre-paid shipping return labels for all returns.

  2. Once you've received your shipping label from our customer support team, simply pack up your item(s) in the packaging materials and box it came in. Secure the pre-paid shipping return label to the box, and drop it off at your nearest postal office

  3. When our team has received your return, they will process it and then issue you a refund by either a credit card refund, or store credit. NO cash or check refunds. Credit card refunds will have a 3% credit card processing fee deducted. Credit Card refunds can go only to the card used at time of purchase. 

From here, you're good to go! All you have to do is contact support, pack up and drop off your return, await your credit.


Request a Return

We're sorry you weren't satisfied with your order! We accept returns on all unused products.