Smoke Cartel Fast Facts
We are a team of glass enthusiasts and smokers like you!
Here at Smoke Cartel, we respect glass and the value in a good smoking sesh. That’s why Smoke Cartel is staffed with just the kind of people who can appreciate those same things: smokers just like you! When you speak with a representative of Smoke Cartel, you can be sure that you’re speaking with a knowledgeable fellow consumer in a professional and respectful environment. Smoke Cartel employees have been known to even try out the products and write reviews! You can follow @smokecartelcrew on Instagram for a behind-the-scenes peek at what the crew is up to.
We ship out of the beautiful city of Savannah, GA
Smoke Cartel’s warehouse is located in the southeastern port city of Savannah, GA. As such, we are one of the few online headshops to ship out of the southeast United States. At Smoke Cartel, we’re extremely proud of our hometown, and even feature Georgia’s iconic peach on our company emblem. Savannah is a city known for its history, its close ties with nature, and the geniality of its locals, and we’re very happy to have the chance to be a part of that.
We also have a brick and mortar shop here in Savannah
If you’re ever in Savannah, definitely check out our brick-and-mortar storefront right on West Victory Drive. Not only does our knowledgeable staff help maintain the store, but the inventory includes all of the pieces available both in-store and in the online shop. The storefront has hosted many giveaways and parties of its own, and you can check in with what’s happening there by following @savsmokecartel on Instagram.
Our customer service reps are always here to help
Did you know that Smoke Cartel has an entire FAQ for any questions that may pertain to your order? We highly encourage our customers to check out the FAQ before they order from us, and if you have any subsequent questions you can feel free to contact one of our customer service representatives! You can contact one of our reps through email or by phone and they will respond as quickly and efficiently as possible. The Smoke Cartel customer service team has your best interest in mind, and they too want to make sure that you have the best sesh possible!
Our shippers pack each item carefully and individually
The shippers at the Smoke Cartel warehouse work ‘round the clock packing the items that you order. That means stocking up on lots of packaging peanuts and lots of bubble wrap. Not only are these items packaged with care and attention, they are packaged with love and a hopeful optimism for the sake of smokers everywhere. Our shippers, as fellow smokers and glass enthusiasts, care just as much about the glass in our inventory as if it were their own piece. Your glass is always safe in their hands.
We offer free domestic shipping and low cost international shipping!
With all items in the inventory, we offer free domestic shipping and low-cost international shipping. When shopping online, shipping costs can creep up and surprise you during the checkout process. At Smoke Cartel, we’ve completely bypassed that surprise for you. Now when you shop for glass, you know exactly what you are getting and at what price you are getting it. No hidden fees or shopping cart anxiety, just high-quality glass delivered straight to your door.
We replace or refund all items broken in shipping
As much as it saddens us to think about, when it comes to shipping glass cross-country, sometimes accidents can happen. Thankfully, it’s very rare that our pieces break during the shipping process due to the care that we take while packaging and sending them out. But on the off-chance that something bad should happen to your piece, you can contact customer service for a full refund or replacement. Replacements are shipped out as soon as possible, so no matter what happens, fear not for your glass and your happiness!
To see the bigger picture on how things work at our warehouse, check out our Fast Facts video down below! And remember: Smoke Cartel has got your back!