GlassGuard Warranty Program

To redeem your warranty, log in using the email address or social media account you provided when you placed your order.

Every smoker experiences it at some point in their lives. We know the feeling. It's all too familiar— the agonizing experience of shattering your beloved pipe into a million pieces. We set out to prevent our customers from going through that tragic event, and we think you'll be excited by what we came up with.

Smoke Cartel is once again redefining the industry standard by offering the first glass insurance program. We've got your back at every sesh, guaranteeing you have nothing but relaxing smokes. Cue drum roll...

 

GlassGuard from Smoke Cartel

Introducing GlassGuard, a glass insurance program from your friends at Smoke Cartel

GlassGuard is an optional plan you may add-on to your eligible purchase with Smoke Cartel.

GlassGuard coverage is available for a handful of select brands, including all Smoke Cartel unbranded glass products. Protect your glass forever with a GlassGuard insurance policy!

If you're insured by GlassGuard and have an accident, just follow the easy, step-by-step prompts located above and we'll get you smoking again in no time! To redeem your coverage, you need to be signed in using the same account info you provided when you placed the order for the covered piece. We'll let you choose between the following options: 50% off the exact same item, or a discount worth 50% of the value of your covered glass at the time of purchase to be used toward the purchase of a new eligible piece of equal or greater value.

So how much does GlassGuard cost?

GlassGuard coverage only costs 7% of the product cost. Payment is due at the time of sale.

 

Can GlassGuard coverage be purchased after I've already gotten my glass?

Unfortunately not, you must purchase GlassGuard at the same time you purchase your glass.

 

How long does the coverage last?

Your GlassGuard coverage lasts forever. Yes, you read that correctly. If your pipe breaks in thirty years, you're STILL covered!

 

What does it cover?

GlassGuard is only available on, and eligible to be redeemed on, the following products:


How do I redeem my warranty?

We make it easy! Just log in with the email or social media account you provided when you purchased your covered product. Once you are logged in, you'll see all of your covered purchases listed at the top of this page. Select 'Redeem' and upload a photo of the broken product. Your claim should be reviewed and approved in a matter of minutes!

 

What are the eligible products I can purchase with my Glass Guard discount code?

Should your covered glass pipe break, we'll give you a choice between 50% off the exact same item, or a discount worth 50% of the original value of your covered glass to be used towards the purchase of a new eligible piece of equal or greater value. If you opt to try something different this time, all of the products from these awesome brands are eligible as Glass Guard replacements:

 

Can GlassGuard be purchased on the replacement product?

GlassGuard cannot be purchased on the replacement product. GlassGuard only covers the original item you purchased coverage for.

 

Can the discount code I receive through GlassGuard be used with any other coupon codes?

Your GlassGuard discount code can not be combined with any other discount or coupon code.

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